The Newosis Penpal Connect Program:
Mental Health Support for Everyone

If you wish to skip the introduction and sign up immediately, click here.

Here at the Newosis Mental Health Foundation, we firmly believe that each person's mental health is a profoundly personal experience. Regardless of your background or the way you experience life, every person is deserving of care, understanding, and individualised approaches. We know that at the heart of good mental health are relationships and connection with others, particularly someone who has the skills and experience to listen and empathise authentically. A one-to-one relationship can offer validation and progress in one's mental health journey unlike any other—together, we can create holistic approaches that make well-being achievable for all.

We’ve all heard the phrase, “The pen is mightier than the sword.” But why do letters matter? Why is writing so powerful? Here at Newosis, we believe that writing and communicating are humanity distilled into ink (or through the screen). Writing can be an act of self-expression and connection. It can also help us learn to empathise with each other and create a better society. Let’s explore why letters are essential for our mental health.

The Power of Writing

Writing can be therapeutic. It gives us an outlet to express ourselves, our emotions, and our experiences in a safe space—on paper or in digital form. Writing can help us process complex thoughts, circumstances, or events, allowing us to make sense of what happened without judgement or opinion from others. Additionally, it enables us to express ourselves without worrying about other people's perceptions or judgements. When we write things down, it helps to give clarity to our thoughts and feelings; this clarity can lead to new understanding, healing, and growth.

Writing also has the power to connect people in meaningful ways. It allows us to reach out beyond our own circles of friends and family and reach out into the world around us—even if those connections are made through emailing a stranger or sending a postcard far away. Through writing (the old-fashioned way or digitally), we can show empathy for someone else’s struggles or joys, even if we have never met them before. This shared experience helps build trust between people, strengthening communities near and far from each other and across different cultural backgrounds.

The Impact on Mental Health

Letters have the potential to help improve mental health in many ways. They provide an outlet for self-expression, which often leads to greater understanding and self-compassion; this understanding then translates into increased empathy towards others and improved communication skills when interacting face-to-face or through digital platforms like social media. Writing letters also provides an opportunity for connection; when we write letters to others that may be struggling with similar issues as ours, it reminds us that we are not alone in our struggles and that there are people out there who understand what we are going through because they either are going through it too, or have been through something similar! Finally, letters remind us that even though life may be hard sometimes, there is still beauty all around us - something worth fighting for every day!

Finding That “Someone” to Talk To

Have you ever wished that there was someone you could talk to who really understood what you were going through? Someone who could relate, empathise, and offer support without judgment? Finding the right person to talk to regarding your experience with mental health can be challenging. This is why the Newosis Penpal Connect program exists.  What is Penpal Connect? In a world where everything seems to cost, Penpal Connect is a free service providing mental health peer support for everyone. Let’s take a closer look at our program.

What Is the Newosis Penpal Connect Program?

Penpal Connect is an online resource to help people struggling with their experiences of mental health to connect with others in similar situations. A questionnaire that each participant fills out serves as the basis for matching the participants. The only required information is the full name, age, and mental health concern; other information such as gender identity, race/ethnicity, religion, city of residence, occupation, relationship status, and potential triggers that people may wish to avoid are all optional. Unless the participant specifically consents, all personal information remains anonymous. Furthermore, you can choose to stick to email or other electronic communication, or you can send your letters to Newosis, and we will act as a conduit between you and your Penpal. The choice is entirely yours, and your confidentiality is completely assured.

How Does It Work?

The process is simple and straightforward. Interested participants fill out the questionnaire, which includes some basic demographic questions as well as their reasons for seeking peer support. Listing topics that you may choose to avoid in the first instance, means that you have control over the process. Please note, however, that the more complete the information, the easier it will be for Newosis to find you a great match. After the questionnaire is completed, participants are matched with someone with similar experiences and interests.

They will then be able to write back and forth with their new pen pal through emails or online messaging systems such as Skype or WhatsApp. This gives them a safe space to share their experiences without fear of judgement or stigma from friends or family members who may not understand their situation thoroughly.

What Are the Benefits of Using Penpal Connect?

Penpal programs have helped many people find comfort in knowing that they are not alone in their struggles and have access to someone who truly understands what they are going through.

In addition, participants also report feeling less isolated after connecting with someone else through similar experiences; finding solidarity in mutual understanding helps them gain perspective on their own situation and realise that they are not alone in facing these challenges.

Finally, communicating openly and honestly about what they are going through helps reduce stress and may improve overall well-being by providing much-needed emotional support during difficult times.


The Newosis Penpal Connect Program is an invaluable free resource for anyone looking for emotional support during challenging times or just needing someone who understands what they’re going through—regardless of race or ethnicity, gender identity, or any other demographic factor you might think of! We provide a safe space for anyone who needs comfort and understanding from others facing similar struggles!

If you’re looking for confidential mental health peer support that really gets it—look no further than Newosis Penpal Connect!

Next Steps

To get started, all you need to do is:

  • Sign up through the link below.
  • Once signed up, you will receive a questionnaire.
  • Complete the questionnaire.
  • Leave it to Newosis to find your perfect Penpal match as soon as we can. This may take time, as we believe in providing you with a meaningful match.

Let's start connecting with each other. Together, we can create a more understanding and supportive world where no one ever has to feel alone in their struggles. 

Be part of something bigger - join Newosis today!

This is why we chose Broken Hill to officially launch our Penpal Connect Program!

Living in the bush can be incredibly isolating and lonely, and this can take its toll on the mental health of those living regionally. That's why Penpal programs are so effective; they offer an important connection to the rest of the world, which helps to combat feelings of rejection, avoidance, and depression while also providing a sense of security. According to research, the bush can feel like a very oppressive environment at times, so having someone you can talk to who is not in your immediate circle brings immense value. The Newosis Penpal Connect Program will offer comfort and companionship, helping individuals stay connected with others and have a conversation outside their usual circle, ultimately reducing feelings of anxiety that come with living in rural areas. We are proud to launch our Penpal Connect Program in the great Australian regional town of Broken Hill!

Contact the Newosis Peer Support Team (below)

Newosis people